Terms and conditions of use

TERMS AND CONDITIONS OF USE

Last Updated: 10 November 2025

**PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE**

These Terms and Conditions of Use ("Terms") apply to your access and use of the website operated by L ISLAND STUDIO LLP (Company Number: OC458569), a limited liability partnership registered in England and Wales ("we", "us", "our", or the "Company").

**Registered Office:** Stoney Works, 8 Stoney Lane, London, United Kingdom, SE19 3BD

**Contact Email:** contact@lisland.studio

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

ACCEPTANCE OF TERMS

By using this website and our services, you confirm that:

- You have read, understood, and agree to be bound by these Terms
- You are at least 18 years old or have parental/guardian consent
- You have the legal capacity to enter into a binding agreement
- You will comply with all applicable laws and regulations

These Terms constitute the entire agreement between you and L ISLAND STUDIO LLP regarding your use of our website and services, and supersede any prior agreements.

DEFINITIONS

**"Content"** means all text, graphics, images, music, software, audio, video, designs, 3D models, STL files, and other materials available on the website.

**"Digital Products"** means downloadable 3D model files, STL files, and related digital content offered for sale or subscription.

**"Services"** means all services provided through our website, including but not limited to digital product sales, subscriptions, and downloads.

**"User Content"** means any content, materials, or information you submit or upload to our website.

**"Consumer"** means an individual acting for purposes wholly or mainly outside that individual's trade, business, craft, or profession.

SUBSCRIPTION SERVICES

Subscription Plans

We offer subscription services that provide access to digital content and other benefits. By subscribing, you agree to pay the subscription fees at the rates and intervals specified at the time of subscription.

Free Trial (If Applicable)

If we offer a free trial period, you must cancel before the trial period ends to avoid being charged. We reserve the right to determine your eligibility for a free trial and to limit or withdraw this offer.

Recurring Payments

**BY SUBSCRIBING, YOU AUTHORISE US TO CHARGE YOUR DESIGNATED PAYMENT METHOD ON A RECURRING BASIS.** Your subscription will automatically renew for successive periods of the same duration as your initial subscription term unless you cancel.

Price Changes

We reserve the right to change subscription prices at any time. Price changes will take effect at the start of the next billing cycle after we provide you with advance notice. We will notify you of any price changes at least 14 days before they take effect via email.

Payment Information

You must provide current, complete, and accurate payment information. You agree to promptly update your payment information if it changes. If your payment method fails, we may suspend or terminate your subscription.

Cancellation

**You may cancel your subscription at any time by contacting us at [INSERT EMAIL] or through your account settings.** Cancellations must be made at least 48 hours before your next renewal date to avoid being charged for the next billing period.

If you cancel:
- You will retain access to subscription benefits until the end of your current billing period
- No refunds will be provided for the current billing period (except as required by law)
- Your account will revert to a free account (if applicable) at the end of the billing period

Refund Policy

**In accordance with the UK Consumer Rights Act 2015, you have the right to a refund within 14 days of your subscription purchase if you have not accessed or downloaded any digital content.**

Once you have accessed or downloaded digital content, **you acknowledge that you lose your right to a 14-day cooling-off period** under the Consumer Contracts Regulations 2013.

Refund requests may be considered on a case-by-case basis at our sole discretion for:
- Technical issues preventing access to content (where we are unable to resolve the issue)
- Unauthorised charges to your payment method
- Other exceptional circumstances

To request a refund, contact us at contact@lisland.studio within 14 days of the charge with your order details and reason for the request.

We reserve the right to deny refund requests that do not comply with these conditions or applicable consumer protection laws.

DIGITAL PRODUCTS

License Grant

When you purchase or download digital products from us, we grant you a limited, non-exclusive, non-transferable, revocable license to:

- Download and use the digital products for personal, non-commercial purposes
- Print or manufacture physical items from our 3D models for personal use only

**You may NOT:**
- Resell, redistribute, or share our digital files
- Use our digital products for commercial purposes without a commercial license
- Reverse engineer, modify, or create derivative works (except for personal use)
- Remove or alter any copyright notices or watermarks

Commercial Use

If you wish to use our digital products for commercial purposes, you must purchase a separate commercial license. Contact us at contact@lisland.studio for commercial licensing options.

Download Access

After purchasing digital products:
- Download links are provided immediately via email and your account dashboard
- Links remain active for **30 days** from the date of purchase
- You are responsible for downloading and storing the files within this period

If you experience technical difficulties accessing your files within 30 days, contact us at contact@lisland.studio and we will assist you.

File Format and Compatibility

Digital products are provided "as is" in the file formats specified in the product description. We do not guarantee compatibility with all software or hardware. Please verify compatibility before purchase.

Consumer Rights for Digital Content

Under the Consumer Rights Act 2015, digital content must be:

- **As described:** Content must match the description provided
- **Fit for purpose:** Content must be suitable for the purposes we say it's for
- **Of satisfactory quality:** Content must be free from defects and of a quality reasonable to expect

If digital content does not meet these standards, you may be entitled to a repair, replacement, or refund. Contact us at contact@lisland.studio if you believe your digital content is faulty.

INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

All Content on this website, including but not limited to text, graphics, logos, images, 3D models, STL files, software, and the overall look and feel of the website, is owned by or licensed to L ISLAND STUDIO LLP and is protected by UK and international copyright, trademark, and other intellectual property laws.

The name "L ISLAND STUDIO" and all related trademarks, service marks, and trade names are proprietary to L ISLAND STUDIO LLP.

Restrictions on Use

You may not:

- Copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any Content without our express written permission
- Use any automated system (including robots, spiders, or scrapers) to access or collect data from our website
- Frame or mirror any part of our website without our prior written consent
- Remove, alter, or obscure any copyright, trademark, or other proprietary notices

User Content

If you submit, upload, or post any content to our website (such as reviews, comments, or designs), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.

You represent and warrant that:
- You own or have the necessary rights to the User Content
- Your User Content does not infringe any third-party rights
- Your User Content complies with these Terms and all applicable laws

We reserve the right to remove any User Content that violates these Terms or that we deem inappropriate in our sole discretion.

We respect the intellectual property rights of others. If you believe that any content on our website infringes your copyright, please contact us at contact@lisland.studio with:

- Your name and contact information
- Identification of the copyrighted work you claim has been infringed
- Identification of the allegedly infringing material and its location on our website
- A statement that you have a good faith belief that the use is not authorised
- A statement that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf
- Your electronic or physical signature

ACCEPTABLE USE POLICY

You agree not to use our website or services to:

- Violate any applicable laws, regulations, or third-party rights
- Transmit any harmful, offensive, defamatory, obscene, or otherwise objectionable content
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Engage in any activity that could harm, disable, or impair our website or interfere with other users' access
- Attempt to gain unauthorised access to our systems, accounts, or networks
- Use our services for any fraudulent or illegal purpose
- Collect or harvest personal information about other users without their consent
- Transmit any viruses, malware, or other malicious code

We reserve the right to suspend or terminate your account and access to our services if you breach this Acceptable Use Policy.

ACCOUNT SECURITY

Account Creation

To access certain features, you may need to create an account. You agree to:

- Provide accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Keep your password secure and confidential
- Notify us immediately of any unauthorised access to your account

### 7.2 Account Responsibility

You are responsible for all activities that occur under your account, whether or not authorised by you. We are not liable for any loss or damage arising from your failure to protect your account credentials.

PRIVACY AND DATA PROTECTION

Your use of our website is also governed by our Privacy Policy, available at https://www.lisland.studio/privacy-policy.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to such processing and warrant that all data provided by you is accurate.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

Website Availability

We strive to ensure our website is available at all times, but we do not guarantee uninterrupted or error-free access. We may suspend, withdraw, or restrict access to our website for maintenance, updates, or other reasons without notice.

Content Accuracy

While we make reasonable efforts to ensure the accuracy of information on our website, we do not warrant that:

- The website or Content is accurate, complete, or up to date
- The website will be free from errors, bugs, or viruses
- Any defects will be corrected

Limitation of Liability

**To the extent permitted by law:**

**WE ARE NOT LIABLE FOR:**
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damages arising from your use or inability to use our website or services

**OUR TOTAL LIABILITY** to you for any claims arising from these Terms or your use of our services **shall not exceed the amount you paid to us in the 12 months preceding the claim**, or £100, whichever is greater.

### 9.4 Exceptions

**Nothing in these Terms excludes or limits our liability for:**

- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded or limited under UK law

Consumer Rights

If you are a consumer, these Terms do not affect your statutory rights under the Consumer Rights Act 2015 or other consumer protection laws. You may have additional rights that cannot be excluded or limited by these Terms.

THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of any third-party websites. Your use of third-party websites is at your own risk and subject to their terms and conditions.

MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last Updated" date.

**For material changes:**
- We will provide at least 30 days' notice via email (if you have an account)
- Your continued use of our services after the notice period constitutes acceptance of the new Terms
- If you do not agree to the changes, you may cancel your subscription or stop using our services

TERMINATION

Termination by You

You may stop using our services and close your account at any time by contacting us at contact@lisland.studio.

Termination by Us

We may suspend or terminate your access to our website and services at any time, with or without notice, if:

- You breach these Terms
- We suspect fraudulent, abusive, or illegal activity
- We decide to discontinue our services
- Required by law or regulatory authorities

Upon termination:
- Your license to use our Content and Digital Products will immediately cease
- You must cease all use of our Content and delete any downloaded files
- We may delete your account and User Content
- No refunds will be provided except as required by law

DISPUTE RESOLUTION

Complaints

If you have a complaint about our services, please contact us at contact@lisland.studio. We will acknowledge your complaint within 3 business days and work to resolve it within 30 days.

Alternative Dispute Resolution

If you are a consumer and we are unable to resolve your complaint, you may refer the matter to an alternative dispute resolution service. We will provide details of an appropriate certified ADR provider upon request.

You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr (if applicable).

Governing Law and Jurisdiction

**These Terms are governed by the laws of England and Wales.**

**For Consumers:** Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, or the courts of Scotland or Northern Ireland if you are resident there.

**For Business Users:** Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and L ISLAND STUDIO LLP regarding your use of our services.

WAIVER

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us:

**L ISLAND STUDIO LLP**
Company Number: OC458569
Stoney Works, 8 Stoney Lane, London, United Kingdom, SE19 3BD
Email: contact@lisland.studio

**By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Use.**